General
What makes IBA Massage Clinic different?
At IBA Massage Clinic, massage is more than a treatment—it is our philosophy of care. Our belief, "Your Body is Our Body," means every client is treated with genuine attention, respect, and wholehearted dedication. Every massage is personalized to your body's condition, ensuring a unique and meaningful experience every time.
Which massage treatment is right for me?
If you're not sure which treatment to choose, our therapists are happy to help. Based on your body condition, muscle tension, and wellness goals, we will recommend the most suitable massage for you.
Do I need to make a reservation?
Yes. We highly recommend booking in advance to secure your preferred appointment time and therapist, especially during weekends and holiday seasons.
Do you offer Home Massage Service?
Yes. Enjoy our professional massage treatments in the comfort of your hotel, villa, apartment, or home. Our therapists arrive fully prepared with everything needed for a relaxing and professional experience.
Which areas do you serve for Home Massage?
We currently provide home massage services in: • Denpasar • Sanur • Kuta • Legian • Seminyak • Canggu • Jimbaran • Nusa Dua • Ubud (selected areas) If your location is outside these areas, please contact us for availability.
Is there an additional fee for Home Service?
Depending on your location, the price is different of every location. Our team will always inform you the fees before confirming your reservation.
Can I choose my preferred therapist?
Depending on availability. If your preferred therapist is available, we will gladly arrange your booking accordingly.
Do you customize the massage pressure?
Absolutely. Every body is different. Our therapists carefully adjust the massage pressure according to your body's condition, comfort level, and muscle tension throughout the session.
How long should my massage session be?
We recommend: 90 Minutes – Relaxation & stress relief 120 Minutes – Complete therapeutic massage experience
Appointments & Booking
Can I reschedule or cancel my appointment?
If you need to cancel or reschedule your appointment, please notify us as early as possible. This allows us to better accommodate other guests and provide the highest quality service.
Can I book multiple services at once?
Absolutely! You can select and schedule multiple services during your booking for a complete experience.
What if I’m running late?
Please call us if you're running late. We offer a short grace period, but we may need to adjust or reschedule your appointment depending on the delay.
Will I get a confirmation for my appointment?
Yes, once you book, you'll receive a confirmation via whatsapp. We'll also send a reminder closer to your appointment time.
Payments & Billing
What payment methods do you accept?
We accept cash Only
Is there an additional tax on services?
Yes, applicable taxes are added as per government regulations. These will be clearly mentioned in your bill.
Are prices the same for all locations?
Prices may vary slightly between branches based on local costs and stylist experience. Please check with your preferred location.
Important
What should I do before my massage?
Please arrive a few minutes early and let your therapist know about any areas of discomfort, previous injuries, or pressure preferences. This allows us to personalize your treatment.
What should I do after my massage?
Drink plenty of water, allow your body to rest, and avoid strenuous physical outdoor activities immediately after your session for the best massage experience.
Is massage suitable for first-time guests?
Absolutely. Our therapists will guide you through the entire experience and ensure you feel comfortable, relaxed, and well cared for from beginning to end.
Is massage considered a medical treatment?
Massage therapy helps relieve muscle tension, reduce stress, improve relaxation, and support overall well-being. It is not intended to diagnose, treat, or replace professional medical care. If you have any medical conditions or health concerns, please consult your healthcare provider before booking.
Why do clients choose IBA Massage Clinic?
Because we believe massage is about more than techniques. It is about understanding. It is about genuine care. It is about treating every client as family. Every touch is performed with professionalism, compassion, and wholehearted dedication. Massage with All Our Heart. Your Body is Our Body.